I live in the "townhouse" which is really a loft since there is no door or closure to the upstairs, which is fine, but they couldn't even be honest in the marketing.
Three weeks after moving in there was a hard freeze and my unit was flooded. Maintenance came by and said that I had the worst out of any of the units that they saw, and said they would be back to try to help clean up the water. I waited for hours while everyone else was taken care of. When I called to the office, I was hung up on,
...so I had to walk up there. I was met with anger from the staff in the office as if I was making their day harder by asking what was going to happen to my unit. They talked to me like I was stupid and basically ran me out of the office. When maintenance finally came by, they told me that it was my responsibility to handle the biohazard from their sewage backing up into my unit. The only repair I was offered was getting my flooring in my living room replaced, but my kitchen and half bath were completely ignored although they had the bulk of the water. My carpeted bottom step that was stuck in the water for hours was never checked. When the guys came to replace my flooring, they only ripped out the old and installed the new without cleaning anything, which trapped all the disgusting stuff underneath my floor where I can't possibly clean it up. I now have fungus growing in my baseboards due to them not being treated with any sort of biohazard chemicals.
I have been telling them for months that I have an infestation in my apartment. I have shown them pictures, told them where I think the problem is coming from, and was made promises they never followed through with. I was told my fridge would be replaced because I have roaches living in it, and they only sent someone out to spray the machine instead of replacing it, thus sending the infestation further into my apartment. There are roaches living in the gaps left in my floor by a shotty install. They are only willing to do pest control on Wednesdays, and do not make any accommodations for extreme cases like mine, so if scheduling doesn't work out, tenants just get to live with the problem. Their way of handling things is by blatantly ignoring it and pretending problems don't exist, and when they are brought to their attention, tenants are met with disdain and outright disrespect.
(These statements completely excludes the maintenance staff. They are all wonderful)
There are many more but my review is too long
Max of 2. We allow two pets per home providing the following criteria are met. Pets are accepted with management approval – breed & weight restrictions apply. A pet agreement must be filled out and signed for each pet. All rules must be followed. A $150.00 ...