We did not have a great experience at Apartments at Palladian Place. My husband and I lived there for a 14-month lease, but the problems began before we even moved in.
First, we rented an A2 floorplan (1 bedroom, 844 square feet) in a building that was still under construction. We chose the top floor and agreed to a particular rate with the understanding that the unit would be an "executive-level" unit, with nicer finishes and upgrades than their ordinary units. The main reason we agreed to
...this is because we have a dog and planned to get a new puppy while we lived there, and the "executive-level" apartments have wood floors throughout with no carpet. (We were thinking primarily about "accidents" with the new puppy, but she turned out to be a destructive chewer which wreaked havoc upon the carpet.)
Upon move-in day, my husband and I discovered that the unit was NOT executive-level. When we brought this to the attention of the manager (Kristy), she was stunned, and it took a full day for her to figure out what happened, apologize, and state that she'd misrepresented the apartment to us. (It was never supposed to be executive-level; the rate she'd originally quoted was for the existing, "normal" apartment.) She did give us a small monthly discount for this problem, but when I asked for an executive-level apartment at the rate we'd agreed to, she said that she didn't have another unit available at that rate. She offered to let us out of our lease, but at this point, my husband and I had just returned from our honeymoon, both of us were starting brand-new jobs in the area, and we didn't have the time to start our apartment search over from scratch and re-move to a new place.
Fast forward 14 months, and we're now losing over $400 to replace the carpet where our new puppy chewed up the corners. Yes, the carpet needed to be replaced; I do not contest that. However, $400 to replace mediocre carpet that only covered roughly 200 square feet (probably less)? Charging over $400 after my husband and I went out of our way to secure an apartment with no carpet, agreed to one, only to find out that we'd been misled and felt forced to stay because Palladian Place had no other options similar to what we'd agreed and we didn't have the option of finding another place to live within a few days? It just seems wrong to me.
I just don't feel like they treated me fairly, despite my best efforts to avoid this entire situation from the beginning.
Max of 2.