The Apartments at Pike Creek

insurance and the refusal to give me a key when I had a moving van and help waiting after packing and driving 1-1/2 hours. The welcome letter says you can “enroll in the Paradise Management Property Liability Waiver Program” or purchase your own renter’s insurance. I emailed a manager to find out how to enroll int the liability waiver program and she responded with a phone number. The person who answered the phone said I would automatically be enrolled, and it would be paid with my rent. I asked if I needed to bring proof of insurance to the lease signing and was told that I did not. I said I would not be happy if I showed up and was not allowed without proof of insurance. The woman said she was sure it would not be an issue. I think the young woman in the rental office really enjoyed telling me I could not have a key to move in because I did not have proof of insurance.

customer service skills. The office manager Cheryl is the worst, and Allison is not better, and Jennie too. These apartments are not family oriented, they lack a playground, they claim to be dog friendly but offer no dog park or amenities for animals. In addition, I was month to month, and they rented the apartment without me knowing even though I asked them I needed to find a place to stay with my dog, and they had little compassion and were unwilling for me to stay two more weeks. I was never late on my rent and I deserved at least to be notified the apartment was rented. If it wasnt that I sent them an email to confirm an extension, they would have not told me I could no longer stay beyond the month I had paid. In addition I was overcharged for two bedroom when their site advertised two bedrooms $70.00 less than what I was paying. I complained but it was like I was talking to a wall. Very dishonest, they're not luxury apartments as they advertise, extremely small, and the worst part they're crooks!! Maintenance is only available by appointment, so their tenants are not important. Be very careful if you stay here. They do not care, so nothing you say will matter! In addition they refused to schedule a walkthrough the apartment with me, even though they said they would call me that day to schedule. They decided to walk through without me being present just to ripped me off. By law if you charge security deposit and pet deposit you should return pet deposit since you cannot keep the pet deposit as the security deposit serves for any potential damages. They are staying with my hard earned money. Very dishonest. That's all I can!!

thoughtful to us, even going as far as to email us when one of our cars had a flat tire. The management at Apartments at Pike Creek truly understand and embody hospitality and it is so nice to have one less thing to worry about living here.