I currently live at Bell Hartsfield and we are not renewing our lease. On our move in date, we were cleaning the apartment and found massive amounts of dog hair in the crease of the carpet and base boards, my boyfriend is allergic to dogs and I was pregnant and due in 3 days, so naturally we requested a new apartment. Whitney (leasing officer) allowed us to switch apartments. When she sent over the new lease the price was higher. I explained to her that she did not discuss a price change and we
...were not going to pay more for something that was out of our control. After telling them we would rather not lease, they allowed us to keep the same rate.
Due to the close proximity to the airport, cellphone service is poor. The fire alarms went off multiple times, once for over 20 min, which is not ok for a family with a newborn. The lights in the kitchen blow ALL the time (minor complaint) we don't even call for replacements anymore. light is out currently as I type (Maintenance is awesome though and will come promptly). The people above us are obnoxiously loud; we've called the courtesy officer numerous times, then finally we called the front office to complain. Lori (community manager) stated she would send someone out, and she may have, but needless to say they still stomp on our heads ALL day. Eventhoug some things may seem minor when they are daily it can wear away at your comfort and over quality of living.
Fast forward to today 2/17/17 when I received what I perceived as a nasty email from Lori. I was shocked at the condescending tone of her email. Especially when I had no idea who the company was or about any digging of wires. My honest opinion is The property is overpriced for poor construction and mediocre service. I've lived at The Residences at Vining Mountain, and the Twelve Atlantic Station. We wanted to save since we were having our first child, but I we got what we paid for. I am sure the property might be right for some, but not us. I will be updating my review with the progression of this issue and after my move out date.
So as promised here is the update 2/20/2017. I spoke to Lori this morning who ensured me her email was "direct" but not meant to have a nasty tone. I also spoke to corporate who was not sure exactly what was going on, but was polite and it was appreciated. At this point we are all still working to figure out exactly what is going on. I feel better today than I did a few days ago. I will update my review soon.
Property Manager Responded