Great location, everything else is awful
September 14, 2024 - Review from Apartments.com
The only good thing about this apartment complex is the location…
Prior to my lease starting I toured the apartment. It was dirty and needed a good deep clean. Angel told me the staff would come and clean the apartment in the next week before I moved in. Nothing had been done upon move in day. I cleaned it myself but found there were still chips and stains in the sinks and tubs, a crack in the kitchen counter top, cabinet covers flaking off, broken closet doors and window screens, and hair ...
painted into the molding. The apartment also had a musty/cigarette/weed smell that never went away despite buying very expensive air fresheners.
Upon moving in I found the washer would use only hot water and the dryer would not shut off (a MAJOR fire hazard). A week after submitting a maintenance request I called the office (including the corporate emergency maintenance line) every day and it still took 3 weeks for the maintenance staff to come look at it. When he did, he ignored the dryer saying it wasn’t something he could fix and just switched the hoses on the washer. The washer used only cold water after that. There were additional maintenance issues that either never were resolved or weren’t addressed for months.
I returned from being out of town for a few days to the maintenance staff at my door trying to get in. My water heater had broken and was flooding the apartment below me. Their universal key didn’t work so they couldn’t get in to fix the problem. They shut down my water heater and told me they wouldn’t be able to get a new one until Monday (it was a Saturday). When I said that was unacceptable, that they couldn’t leave me without hot water for a weekend, they said they could give me the keys to the model if I wanted to take a hot shower. I spoke with the maintenance staff and the office manager and both gave me the run-around saying that was the only option. When they finally brought in the new hot water heater, the guy fixing it was FaceTiming a girlfriend (maybe) the entire time he was working on my water heater.
I only lasted 3 months and broke my lease. The conditions were awful, the grounds unkept, and the other tenants disruptive. I never felt safe there and could constantly smell both cigarette smoke and weed from other tenants smoking, despite it being a “non-smoking” complex. The staff is overworked, but also give off an attitude that they really don’t care about the tenants and do the absolute bare minimum.
Finally, I moved out before the end
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