LOL don't waste your time
February 5, 2025 - Review from Apartments.com
Since I've moved in I have had many many issues. Maintenance has done what they can do but simply put I am tired. Can you imagine coming home checking to make sure there's no water leaking out of something? Or roaches crawling on the walls or on your stove top? Or that gnats haven't taken over your bathroom? Or even getting ready for a funeral and as you're about to leave there's a leak, you call the office no one answers, you go into the office and the only thing the person in there has to say ...
is "did you put in a work order? The maintenance team is on call"? Sounds ridiculous right? That has been my reality since I've moved into this complex in July. They lie, are rude and don't care. Literally pick anywhere else. The second my lease ends I'm leaving
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Property Manager Responded
February 6, 2025
First, we want to sincerely apologize for the issues you've experienced since moving into our community. We can understand how frustrating maintenance issues can be, and try to handle them as quickly as possible. Your comfort and peace of mind are top priority, and we regret if we've fallen short in meeting those expectations. Please know that we value your feedback and would like to offer the opportunity to discuss your specific concerns with you. We want to address any remaining issues and make things right for the remainder of your time with us. Feel free to reach out at manager@thebrookwood.com at your convenience.
Sincerely,
The Brookwood Management Team
Max of 3. At The Brookwood, we deeply value the bond between families and their pets. That's why our pet-friendly community provides amenities like a spacious leash-free pet park, ensuring that your furry companions feel right at home with you. Our generous...