They treat tenants facing hardship horribly, but at least they have a food truck come every once in a while.
October 5, 2023 - Review from Apartments.com
I never write reviews for things, but I was motivated to write one for The Canopy because I have no other recourse for the circumstances I am now facing.
I was a self-employed individual and used to run a successful small business. This year, I experienced a severe financial reversal. Business slowed to a trickle and eventually stopped entirely. I liquidated every savings/investment account I had to make my rent payments. Nearly everything of value was liquidated or sold.
Lease terms stipulate ...
that the fee for breaking your lease is two months rent plus a 60-day notice. This payment is due 30 days after notice is given to the management office. My parents loaned me money for the early termination fee. There is no consideration or mercy extended to individuals facing financial reversal with regards to this fee.
I still had to pay an additional two months rent before I could get out of the financial burden that my rent payment had become. My parents also helped me with this as the work I had found was insufficient to cover the rent.
(I should say that my parents are not well off. They lent me money for all of this at great cost leading to their own financial reversal.)
About a month and a half after move-out. I receive an email from the management office with my final account statement saying I owe over $600. Granted some that is for utilities owed, but they are also charging me for things like a layer of dust on the rim of the washing machine, detergent powder on the dryer, a few food crumbs in the fridge. Just ways to Nickel-and-Dime even more from me, despite the fact that nearly $4,000 was paid to terminate the lease.
I cleaned the entire apartment by hand before my lease ended. I was only unable to clean the appliances because I was busy moving things nearly all day everyday for over a month up to the final hours of the move-out date. It's amazing that I was even able to clean at all with the moving and work.
I called the office and plead for any kind of relief on this fee. None was given. Instead I am dryly quoted company policies and practices.
There are many more details to share about this but I realize that I am merely screaming into the void. At the very least I've gained a bit of catharsis of sort by penning the feelings pent up throughout this ordeal.
To sum it all up, I don't think humanity exists when it comes to property management companies, but The Canopy, and Fein by extension arise as chief examples of this sad reality.
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