Beautiful grounds, TERRIBLY run
January 13, 2022 - Review from Apartments.com
It breaks my heart to write this review. I was really hoping to turn my experience at The Canyons around but, unfortunately, it was one fail after the other.
I moved in during the height of Covid. Upon arrival, the apartment was filthy, including what looked like dried milk stained down the side of a cabinet, dried egg on the floor, dog fur everywhere, a broken cupboard, and a broken floorboard. A friend and I had to scrub the place top to bottom before bringing my stuff in. When the office sent ...
someone to “redo” the cleaning, it entailed a broom and container of Clorox wipes, a moot point as we had already redone everything so I could get my belongings in.
A few months later I needed more space to work from home and transferred to a two bedroom within the development. Emma in the office was a sweetheart through the process (unfortunately, Emma was the kindest one there and no longer works there). Given my first experience, I spoke with the office in advance to ensure the apartment would be clean. Once again, I found a completely dirty apartment waiting for me and once again needed to scrub it top to bottom before move in.
At the end of my lease, I had maintenance do a walk through prior to my move out to ensure I wouldn’t come across additional charges. His exact words were: “Just wipe down the bathrooms and kitchen and you won’t be charged for anything.”
Instead of just wiping down, my partner and I did a thorough cleaning before move out.
Once I returned my keys, I was told I was being charged both a cleaning fee and a $500 damage fee to replace a “crack in the stove top.”
I asked for pictures of both, as the apartment had been cleaning prior to move out and the stove had been recently used by my assistant, cleaning lady, partner, AND inspected by their own maintenance man, all of whom did not see a crack.
When I requested pictures, I was sent the following:
-The INSIDE of my dishwasher
-UNDER my kitchen sink (which I’m unclear what was wrong with it)
-A top cabinet where I simply missed a cup top
-A surface level normal-wear scratch to the stove top which could easily be buffed out-in no way a $500 replacement “crack”
The Canyons’ grounds are beautiful. Unfortunately, that’s where it stops. The office staff-with the exception of Emma who is no longer there-was rude every step of the way, the apartments, in my experience, are dirty upon move in (ESPECIALLY during times of Covid this is not safe), and they will nickel and dime you at move out.
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Property Manager Responded
January 14, 2022
Dear Rachel,
We appreciate your time to leave such a thorough review and our team will certainly discuss your feedback to look for ways to improve our resident experience. I welcome a direct phone call with you to answer any outstanding questions you may have regarding your move-out costs anytime. Our team cares about all our residents and works very hard to provide a lifestyle experience that includes great service, well-appointed homes and outstanding amenities. We are certainly sorry to see you were not completely happy. Thank you for being our resident and we wish you the best.
Regards,
Solana
Community Manager
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