Just Don’t
March 7, 2024 - Review from Apartments.com
This is the worst place I’ve lived in my 11 years in Portland.
Although it’s a new building, the last two winters (I don’t know about the ones prior) the pipes have frozen and water has been shut off for days.
I’ve woken up to maintenance in my apartment with zero notice besides a voicemail left that morning.
The fire alarm to the whole building goes off at least once a month.
You’ll be waiting months for a parking space and any nearby street parking is 2hr maximum.
It seems like my whole ...
floor hotboxes their apartment and it reeks of marijuana.
The good stuff?
Onsite management are nice people
Lots of businesses nearby
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Property Manager Responded
January 14, 2025
We are truly sorry to hear about the issues you've experienced. We understand your frustration and appreciate your patience during these challenging times. We value your feedback and will use it to improve our services. Please feel free to reach out to us directly at pm.century@avenue5apt.com or 1 503-477-9938 to discuss your concerns further.
Unfortunately, in 2024 Portland saw unprecedented winter weather that left many buildings with freezing pipe issues. Our staff immediately responded to residents concerned and worked diligently with suppliers to address the unfortunate situation. Suppliers were overwhelmed with the call outs they received from multiple residential and commercial buildings in the Portland Metro needing assistance. Because of this, repair times were delayed due to the volume, but our maintenance staff was out in the ice working on the pipes as best as they could until the suppliers arrived. Since then, we have completed a major construction project in the garage ...
that has insulated all pipes leading into the building, added three new boilers to our system along with a booster pump for added water pressure. Furthermore, when residents experienced this hardship, management sent out an email asking all residents to submit any receipts they had from other accommodations and utility bills. The owners gave all residents 9 days of rent credited back for delays with water repairs caused by the ice storm. Additionally, our owners spent over $60k of their own money on reimbursements for accommodations for the residents who stayed in hotels and air bnbs during the repairs. This is unheard of for owners to go this additional step for their residents and we are very appreciative that they chose to do this.
As for the fire alarm, our alarms only go off when there is an emergency or once a year during the annual fire alarm testing that is mandated by the fire marshal. Residents were given ample notice of this routine annual testing via postings to their doors and emails.
As mentioned, the ice storm of January 2024 brought un precedented weather to Portland that has never been seen before, and we now have completed all preventative repairs and construction to the building in preparation for any other similar weather that may come our way.
| Restrictions: None.