Disappointed
July 7, 2026 - Review from Apartments.com
I rarely leave negative reviews, but prospective tenants deserve to know what my experience was like.
I lived at this property from August 2024 through June 2026. I paid my rent on time, yet the quality of the property and management steadily declined throughout my tenancy.
Maintenance issues were a constant problem. We dealt with leaking windows during rain, frosted windows during the winter, and repeated unsuccessful repairs to our bathroom, broken security gates that remained unrepaired for ...
long periods, overflowing trash around the compactor, dirty elevators, hallways that were no longer routinely maintained, and strong smoke and cannabis odors throughout the building. Maintenance requests were sometimes marked complete even though the issues had not actually been resolved.
Safety was another concern. We experienced an incident involving an older male resident repeatedly making inappropriate kissing gestures toward women and children, which made us feel uncomfortable, and there was another incident involving a teenager carrying a firearm through the hallway. We never felt management adequately communicated with residents regarding these concerns.
The biggest disappointment, however, was management itself. During my tenancy, there were multiple changes in ownership and property managers, and I frequently received conflicting information depending on who I spoke with. Getting a consistent answer about policies, fees, or lease terms was extremely difficult.
The move-out process was the final straw. Before moving, I contacted the office for guidance and received conflicting verbal instructions regarding the notice required for my month-to-month tenancy. After I vacated the apartment on June 26 and returned my keys on June 30, I was told I would be responsible for an amount equal to 85% of one month's rent because I had not provided 60 days' notice. Had management consistently communicated its requirements, I would have handled my move-out differently.
Long-term residents should not have to guess which manager is giving the correct information. Clear communication should be the standard, not the exception.
My advice to anyone considering this property is simple: get **every** instruction, promise, fee, and lease interpretation in writing. Do not rely on verbal conversations, and keep copies of all emails, maintenance requests, and correspondence.
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Property Manager Responded
July 28, 2026
We want you to know that we've read your previous feedback as well and that our Community Manager has carefully reviewed your concerns. We've been in touch with you regarding your experience and lease agreement, and we've remained committed to providing professional, helpful service. It's incredibly important to us that you feel heard, and we can assure you that the well-being, comfort, and peace of mind of the members of our community will always be our top priorities. We recommend contacting the proper authorities with concerns of this nature, and we'd like to learn more about the incidents mentioned here as well. Please feel free to visit our CommunityCare.RPMLiving.com site for additional support with your final move-out statement. We sincerely wish you the best moving forward in your new home.
Max of 2. We love your well-behaved pets! RPM Living welcomes all dog breeds, ages, and sizes. Pet interview required. Pet fee is $400 per pet and pet rent is $25 per pet with a 2 pet limit per apartment home.