CHARGED 800 ON MOVE OUT!
November 10, 2024 - Review from Apartments.com
My goodness where do I even start. Lol
Save your money and go elsewhere. First off management is incredibly rude, if they actually decide to answer the phone. Maintenance is run ragged, the hall ways smell like old garbage and marijuana. We paid 400 for our deposit, not only did they keep every penny but then sent me an email and said I had less then 48 hours to pay almost 800 dollars or we would be sent to collections. I then called and was clearly confused as to why in the world I would owe ...
them any especially since they had kept all of our 400 dollar deposit. There were no answers, the one gal had to call her boss, then that gal had to call her boss as well. No one know what was going on, one thing the definitely knew was I had less then 58 hours to pay up or we would be put into collections, they made that very clear. Our back door never did lock, we had a neighbor upstairs that would stomp so hard it made the cover to our kitchen light fall off and break. I called management, and they told me to call the local police. I would not recommend this place. Definitely not worth the hassle. Save your money, you'll be better off.
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Property Manager Responded
December 13, 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you've experienced. Your concerns are important to us, and we are committed to addressing them promptly. To ensure we can assist you effectively, we kindly ask you to reach out to our corporate Resident Services team at residentservices@monarchinvestment.com. They are equipped to provide the support you need and help resolve any outstanding issues. Thank you for giving us the opportunity to improve your experience.
Max of 2. There is a non-refundable pet fee of $250 for each pet. This initial pet fee is non-refundable and does not transfer from apartment to apartment, or from pet to pet. An additional $250 fully refundable deposit per pet is due at the time of move in.