Avoid at all costs
September 18, 2023 - Review from Apartments.com
The “luxury” label at this complex is false advertising. I would give this complex and RPM Management 0 stars if it was possible. The company let me move in with a broken AC in the middle of summer. They knew it was broken at least one month prior, as well. They refuse to give me more than $200 in credit while I had to live and sleep in my unit at 86 F with a window unit in place. I’ve had multiple water leaks through the walls and floors, to which the regional manager responded “Plumbing issues ...
will always happen no matter where you lease from”. Once one leak is “fixed”, it finds a new wall to leak through so it is a never ending issue. You can place a maintenance request online, but nothing happens until you visit the office daily to ask for updates or to remind them something is broken. I even confirmed this with multiple residents and they know to go in person rather than make a request. The office phone is rarely answered as well. The positive reviews have to be paid and/or fake because it is terrible here. The dog park is a tiny fenced off area covered in only dirt. There is dog poop all over the complex. They claimed that they would fine residents for not cleaning up after their pets, but that is obviously not the case. The company claims that my maintenance requests have been fixed but there is still water seeping through my floorboards in the restroom, as well as water leaking into my closet. You would be better off living at a shelter or in a cardboard box than anything managed by RPM.
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Property Manager Responded
September 20, 2023
Hi there. Our team sincerely apologizes for the inconveniences you've experienced at our community. We're aware our Community Manager has reached out to you to address your concerns and make things right. Our maintenance team is working diligently to provide you with prompt and reliable service. We appreciate your patience, and we invite you to contact our team at (512) 607-9165 so we can provide you with a more positive experience.
Max of 2. No Breed Restrictions.