Unsatisfactory Apartment Condition and Unjustified Charges
August 2, 2025 - Review from Apartments.com
I am writing this review to share my experience with the crockett regarding unfair charges upon move-out. I resided in first floor for 1 year.
Despite submitting a detailed pre-move-in damage report on June 1, 2024, documenting existing issues, I was unjustly charged for damages that were present before I even moved into the unit. Specifically, I was charged for "paint marks on the walls in the living room and bedroom", which were clearly noted and photographed in my initial report.
I provided ...
photographic and written evidence of these pre-existing conditions at the beginning of my lease. It is highly disappointing to be held responsible for wear and tear or damage that was not caused during my tenancy. This demonstrates a lack of accountability and proper record-keeping on the part of the leasing office.
Manager said she recently became the property manager and am not responsible for agreements made by the previous manager. Regarding the move-out inspection, I told the manager that I hired a professional cleaning service and that the apartment was spotless. Manager verbally confirmed that they would not be charged for cleaning. Even after all this they charged me 145$ for cleaning and sent an email to the manager for detailed charges, and I haven't received it any response.
This experience has been frustrating and has significantly impacted my view of Crockett's management practices. Prospective tenants should be extremely diligent in documenting every single flaw and pre-existing damage with photos and written communication before moving in, and keep thorough records throughout their tenancy.
I urge the management of the Crockett to review their move-out procedures and consider the documentation provided by tenants to avoid such unfair charges in the future.
Lot's of worms will be seen every day in the apartment and if you have children, try to avoid this place There were lot of break-ins and stolen tires from the car and no security in the building
If you are living in the lower floors, as you hear a lot noise from the top floors when they walk etc.,
Over, I regret staying and would give zero stars for management.
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Property Manager Responded
August 10, 2025
Thank you for sharing your experience, and we will work on improving our processes to ensured better communication.
Max of 2. $35 per pet rent monthly, Pet fee for first pet $350, additional $250 for second pet | Two pet max total per apartment.