We lived here for two years. Always paid rent on time. Rent clubhouse half a dozen times. Management was always responsive. The few issues we had were always addressed, albeit if it was maintenance-related, it usually took a few requests to be fully completed. Overall, we really enjoyed living here. Then, we put in our 60-day notice and moved out of state. We hadn’t expected back our security deposit because we had a pet. I already knew that they have to replace the carpet if a resident has a pet
...no matter the condition of the carpet. So, we did not have it cleaned. What I was NOT told at any time during our residency was that I would be billed for the remaining cost of replacing the carpet. That would have been nice to know rather than receiving an unexpected bill. What else did they throw into this bill? The cost for putting in a brand new tub surround! The day we were moving out, my daughter fell into the tub and her head busted out two tiles. Two. They were the standard, 4”x4” tiles that you find anywhere. When I questioned this charge, I was told they couldn’t repair it. Really?! TWO TILES. Ridiculous. They could have. They just wanted to switch out to the tub surround and charge me for it. On top of that I was nickel and dimed for every little thing. I don’t even care about those. I am not disputing the damage, but the fact they knew they were going to charge me $1100 to replace carpet but never told me. Then replacing the tub tiles with a complete surround just because they could, and charging me $600 for that, on top of the smaller charges. I called the manager and tried to dispute at least some of the charges. She told me she could not make any adjustments, that I had to contact corporate. I wrote a letter addressing each charge and requested a call, letter, or email for a response. Nothing. Then I receive another bill, threatening to sue me if I didn’t pay or set up payment arrangements. NO RESPONSE to my letter at all. I called Rachael (manager) back and set up payment arrangements. I asked if she had heard anything in response to my letter. She had not. I called corporate and left a message. Still to this day, six months later, I have received no response to my letter and call. That is TERRIBLE customer service to someone who ALWAYS paid on time, and paid extra to utilize amenities, and never caused an issue. My recommendation: save up while you live here in case you get a $1700+ bill that you weren’t planning on.
Property Manager Responded