Unhappy living here
September 1, 2024 - Review from Apartments.com
There is no onsite leasing agent or property management communication is mostly through email. Currently there is extremely loud construction on the outside of the building. They are literally hammering on your walls constantly from 9am until after 5. People who work from home are unable to work efficiently. This construction seems to be unnecessary as this is a new building. The construction is said to last a month or more exact timeframe is unknown. The residents only received notification ...
after construction began. Which is the theme of this property to notify last minute if at all of anything. If interested in the apartment ask if you have full control of heating and cooling. As I do not. I cannot have the heat on in the morning and the AC on in the evening as I would need to call maintenance to turn on/off the heat valve. Though other residents do have the ability to choose between heat and AC. The apartments are nice and modern. Close to
Main Street. The fire alarm alert is constantly going off downstairs they turn it off during business hours but after business hours it constantly rings.
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Property Manager Responded
September 18, 2024
Thank you for your feedback Sherry! We’d like to address your concerns and provide some clarification:
• Office Location & Communication: While we do not have an onsite office, our main office is just a 3-minute drive from our sister property. For non-emergency issues, email is the best way to reach us, and we strive to respond in a timely manner. For emergencies, we have a dedicated emergency line, and one of our team members is available in the lobby from 9:30 AM to 2:00 PM, Monday through Thursday.
• Construction Noise: The construction work, although a bit disruptive, is necessary to make important improvements, even in a relatively new building. We understand the inconvenience it has caused, especially for those working from home, and regret that the exact timeline and notification were not communicated sooner. Please keep in mind that the landlord has made an effort to reserve office space for our residents who work from home. Additionally, we’ve provided Starbucks gift cards to ...
all residents as a small token of appreciation for your understanding and patience.
• HVAC System: We have explained the HVAC system’s operation, which was a specific issue with your unit. We ensured that any issues were addressed promptly and want to confirm that you were never without AC or heat. Your HVAC issue has now been resolved, and we aim to keep you comfortable and satisfied.
• Vestibule Alarm: Regarding the vestibule alarm, as all residents were informed, we were waiting on a necessary part to resolve the issue. We apologize for any inconvenience this may have caused. We are very happy to report that the alarm issue has been resolved. We understand it was a hassle for everyone involved, especially since we had to shut it off every 24 hours. We appreciate your patience while we worked on this.
• Communication: We make a concerted effort to communicate with residents through daily emails and messages. We’ve even received feedback from you about the volume of general notices, and we’re working to refine our approach to ensure relevant information is sent directly to those affected.
We appreciate your feedback and are committed to addressing these issues to improve your experience. If you have any further concerns or need additional assistance, please don’t hesitate to reach out directly as you typically do.
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