Luxury facade, management nightmare
April 15, 2025 - Review from Apartments.com
I’ve only lived at The Duchess for two months and have already dealt with more issues than I’ve had in years elsewhere. The gym, sauna, and steam room are constantly out of service with no communication. Elevators break down frequently, and tenants usually don’t hear about it until days later.
The towing situation is ridiculous. Multiple residents, including myself, have had our cars accidentally towed. While we weren’t charged, it took nearly two hours to get the vehicle released—and management ...
acted like it was no big deal.
Moving in? Be prepared to pay more than expected. There’s no designated loading zone for moving trucks, so your movers will have to keep moving their vehicle to let others through—burning your time and money.
They also advertise “customizable closets,” but you’re only allowed 2–3 shelves per unit. Packages often go missing after being handed to the wrong residents.
Ask to see the tenant portal before you move in—it’s full of complaints. For what they charge, this place is all looks and no substance.
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