Great location, amazing maintenance - but serious recall and safety delays
October 24, 2025 - Review from Apartments.com
Disclaimer: This review reflects our personal experience as current residents of The Elm.
We’ve met many residents who love living here, and we understand why. We’re also genuinely fond of the building. The location is great, the amenities are nice, and the maintenance team is excellent. They’re responsive, kind, and always go above and beyond. Kiara in leasing was also incredible to work with and made the moving experience great.
That said, our experience following a fire in our apartment on ...
July 5, 2025 raised serious safety and accountability concerns. Afterward, we learned from Samsung that our range was part of a CPSC-issued recall from August 2024 due to a fire hazard. Despite that, the building initially downplayed the issue and stated the recall “only involved knobs.” We first notified Montgomery County due to concerns for other residents, and only after filing that report did the building formally acknowledge the recall and begin scheduling building-wide safety work.
We’re thankful that no one was injured, but it’s alarming that it took county and state involvement for corrective action to occur on a known fire-risk recall affecting many units. Safety should always be the top priority, especially in a high-rise building where a single incident can impact hundreds of residents.
If you choose to live here, make sure you have strong renters insurance with a low deductible. It’s not uncommon to get notices that pipes have burst, flooding multiple floors (see past reviews). Elevators are frequently out of service, and any time there are water issues, whether internal or from nearby construction/water main breaks, the HVAC systems must be turned off, which can leave you without air conditioning or heat for extended periods. It’s smart to keep extra water stored for yourself and your pets just in case.
We share this experience not to discourage anyone, many residents are happy here, but to emphasize that accountability and safety communication from management have fallen short. It shouldn’t take government intervention for resident safety to be prioritized.
Read More
Property Manager Responded