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August 3, 2024 - Review from Apartments.com
Living here was my first apartment in the suburbs, and I would have never thought that I would be treated so much worse than any of my tenant experiences in Chicago.
My advice to anyone is to take the time to read through all reviews, and make an informed decision.
During the coldest temperatures this past winter, I had no heat. It was less than 30 degrees in my apartment for several days. The first time I reported it, the maintenance ticket was closed with no update. The second time I ...
reported it, I received several different reasons which ultimately landed at no resolution and I had the option of moving into another unit.
They acted as though they were doing me a favor by offering this, and by granted my request to not have a penalty move out fee. I ultimately chose to part ways with Gates of Deer Grove because I didn't want to spend money moving at the risk of having the same experience twice. They refused to waive my final rent payment (which was only $459.92), and told me that they already waived the penalty move out fee... when they are the reason I had to move out.
As part of my job, I oversee two departments that are responsible for resolving customer issues and providing stellar customer service. I have NEVER experienced this level of disrespect and incompetence.
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Property Manager Responded
August 15, 2024
Thank you for reaching out to us here at The Gates of Deer Grove. We would like to acknowledge your concerns and apologize for the experience you had at our community. We are very sorry for any negative encounter you may had with our team.
Max of 2. 2 pets max. $375 fee per pet. $35/month per pet.