Greystar fees and inconveience
October 18, 2025 - Review from Apartments.com
If you like receiving your mail, I would not live here.
I am a long time resident and have enjoyed living here for years. Unfortunately, since Greystar took over they have been subsequently adding fees and removing amenities. They'll lure you in with a low initial offer and then tack on additional fees.
The most recent example of this is their adoption of Fetch. You are no longer able to receive mail and they are now charging a fee for a 3rd party to lose your mail. Multiple residents have ...
reported losing packages to this new service despite now having to pay a monthly fee to receive our mail.
The pool is closed 25% of the time. The golf simulator has never been open under Greystar's management. I have maintenance issues festering in my apartment for weeks. Why are we paying all these fees for no amenities and not being able to receive our own mail??
Their decision to use Fetch was the final straw for me, I tell all my friends to never live here now while I used to frequently refer people to live here.
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Property Manager Responded
October 20, 2025
Thank you for taking the time to share your feedback. We're sorry to hear about your recent experience and appreciate you bringing these concerns to our attention.
If you’re still experiencing unresolved maintenance issues, we’d be happy to look
into them right away—please don’t hesitate to contact us directly at indigosquare@greystar.com so we can assist you further.
We’ve heard resident feedback regarding the previous package room and locker system, which is why we partnered with Fetch to offer a more secure and convenient delivery solution. This service is complimentary for current residents until their lease renewal. We also want to note that Fetch recently participated in a resident event this past week to help answer questions and provide support. If you weren’t able to attend, they are also available via email for any ongoing concerns or assistance.
Regarding the pool, we truly apologize for any downtime. At takeover, we discovered maintenance and cleaning needs that had not ...
been addressed previously. We are working closely with our vendor and following up daily to ensure the recent item is as quickly as possible. Updates continue to be shared through the resident portal.
As for the golf simulator, we understand the frustration. Unfortunately, the issues are more complex than anticipated, but we want to assure you it remains a priority, and we are actively working toward a resolution.
We genuinely appreciate your time in the community and your honest feedback—it helps us improve. Please reach out anytime so we can work together to resolve any outstanding concerns.
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