Customer Service Like This Is Hard to Find
July 9, 2026 - Review from Apartments.com
Moving into an apartment again after so many years was honestly a huge adjustment for me. I had not lived in an apartment since I was 23, so this experience was completely new. To make things even more emotional, I received my approval while I was out of town after the passing of my mother. I was already dealing with grief, stress, and an 11 hour drive back to Georgia, so I was extremely nervous about the entire move.
Unfortunately, my experience started off rocky because I was given inaccurate ...
information by another leasing representative, which only added more stress during an already difficult time.
Thankfully, Dana stepped in and completely changed my experience.
From the moment she took over my account, she treated me with kindness, professionalism, and genuine compassion. She walked me through every step of the move in process, answered all of my questions, and made me feel welcomed instead of overwhelmed.
What really stood out was that she checked on me throughout my drive back to Georgia to make sure I was safe and to keep up with my arrival time. Even though the office closed at 6PM and my arrival time changed during my 11 hour drive, she made sure everything was ready so I could get my keys and settle into my new home. That level of customer service is rare.
A few days after moving in, I suffered a bad fall and tore a ligament in my ankle. It has affected both my work and my ability to fully unpack and enjoy my new home. When I spoke with Dana about everything that had happened, she extended grace and understanding during another difficult moment. That meant more than she probably realizes.
As for The Ivy itself, I absolutely love the community. I've been here for about three weeks now, and first impressions truly matter. The property is always clean, the hallways smell fresh, the lobby is beautiful, and the amenities are incredible. The pool area feels like a resort with cabanas, day beds, grilling areas, and plenty of space to relax. Security is another huge plus. I appreciate that key fob access is required throughout the property because it gives me peace of mind.
As a mom with two young children, feeling safe where we live is one of my highest priorities. The Ivy has already given me that feeling, and I truly appreciate it.
Thank you, Dana, for turning what could have been a very stressful experience into one that I'll always remember for the right reasons. Your kindness, professionalism, and compassion made all the difference.
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Property Manager Responded
July 23, 2026
We know that moving can be a stressful time, so we are always working to make sure that all of our new residents can feel right at home as soon as they set foot in our community. Having people like Dana to lead the charge makes our work go smoothly, and we will pass on the good word. It brings us joy to know that you have enjoyed our amazing community and its amenities. We are happy to have you here!
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