I would like to start this review by saying, it is not the building or location, that is the downfall of The Kace. It is the management and staff.
I traveled to the office with questions regarding a late fee/balance I was informed of. I met with the unpleasant, impatient, and ill mannered manager of two years, Ana. Our conversation started off with immediate attitude, due to her assumption that I was another resident inquiring about the water issues going on. She did not introduce herself, she
...did not ask for my name or apartment number, and lastly, she surely did not carry herself as someone who deserves the title of manager. After my confusion, THEN came the question,
"How can I help you?". By that time, the interaction and first impression was already distasteful. Our conversation was short and unsettling.
Within the 8 months of living here, multiple online portals to pay rent have been offered to us residents. The portals often charge fees and are simply just flawed. Another option residents have is to use account routing numbers. Although this option is free, it take 3-5 business days to process. Which can cause late fees as well. There are "policies" regarding money orders, management has been trying to set in place. Which has, and will remain unsuccessful. It is in my opinion, that management should devote more time and effort into processing money orders, answering phone calls/emails, and most efficiently managing The Kace, instead of making content for TikTok and other social medias. Finally, I did not appreciate the expressed annoyance, or questioning as to why money orders are a preference to me. It is 2025. People have different sources of income, inconvenient pay days, multiple bank accounts, busy lives, ect. Us residents will pay rent how we please, and within the time dates that were communicated to us upon moving in. And if said times and dates have changed, that needs to be sent in a "blast" email ASAP!
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