Impossible to Schedule a Tour
April 24, 2026 - Review from Apartments.com
After trying to contact the office I scheduled a tour with an AI agent that set me up on a Saturday. I got a text several hours later saying it was unavailable, and in maybe 6 texts over the course of about 6 hours they set me up for an appointment time on a Thursday at 4 pm when I was discussing between 11-1 on a Tuesday. Made no sense. I called about 6 different numbers from this website, zillow, rent.com, and google, but all rang out and led to the AI agent. I finally called and requested ...
"Resident Services" instead just to talk to a real person. She claimed it was an AI texting, but with 2 1/2-4 hours between texts, that's impossible. We set up an appointment the next week, but on the day of I received a call at 9:15 am saying they were cancelling, as well as two identical texts cancelling. These said they were "short-staffed" with only 2 people in the office, and to call to reschedule. I called the number they gave and left a voicemail at about 9:30 am (they open at 10 am) on Friday and received no response until a "oops, it seems we missed you!" on Thursday the following week. I told them I no longer wanted a tour, as they cannot possibly timely take care of residents if they can't reply to a future resident until a week goes by, after giving the run-around on scheduling an appointment in the first place.
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Property Manager Responded
May 7, 2026
Hello,
We’re sorry to hear about your experience—this is not the impression we want to leave with prospective residents.
While our AI system is used to assist with initial inquiries and tour requests, we recognize that the breakdown here occurred in the follow-up and coordination afterward. The back-and-forth scheduling, cancellation, and delay in response are not the level of communication we aim to provide.
We understand how frustrating this must have been, especially when trying to plan a visit around your schedule. Your time is valuable, and we regret that this process felt difficult and inconsistent.
We appreciate you taking the time to share your experience, as it helps us identify where we need to improve.
Max of 2. $50 fee per month for cats and dogs. $300 one time fee. 2 pets maximum. All pets must be spayed / neutered. Cats allowed, must be declawed. Dogs allowed, no aggressive breeds. Must provide proof of renters insurance and current vet records.