Outdated units and concerns left unresolved
January 3, 2024 - Review from Apartments.com
I moved into this property in late July. I had never seen the property other than from the online videos. I lived out of state and never got a chance to tour the property in person. The units are very outdated and I don’t believe there have been any updates since they built the property. Prior to moving in, my unit was painted. The painters did a horrible job. There were paint droplets on the floor, paint on the bathroom tiles and parts of walls/ceiling that had been missed. The master bathroom ...
tub and sink were filthy and stained. The water for the master bathroom shower/tub was and is still reversed. Maintenance said new hardware needed to be ordered and once it arrived they’d be out to install it. I don’t have screens on two of the bedrooms. All of these items were supposed to be fixed but haven’t been. The entrance gate has been broken since we moved in.
These things I can overlook but the one thing that I can’t understand is the fact that we have tenants behind us that love to play their music at all hours of the night. The room is right behind the master bedroom so when the music starts it wakes me up and it can be a few hours before it stops. I have called the police and by the time they arrive, the music has been turned off and they have told me it’s not their problem and to discuss it with management. When you sign a lease, it specifically states when there are quiet hours and that after three noice complaints, management will take action against the tenants making the noise. That doesn’t happen. I’ve complained about noice since Labor Day weekend and I get the run around every time I go into the office. At first, I was told it wouldn’t be a problem much longer. Then I was told lawyers had gotten involved and then I was told, just last week that nothing was going to happen until March when the tenants move out. My concerns aren’t a priority for management. I pay my rent every month but they don’t take my concerns seriously. The only solution they gave me was that I could break my lease early without any penalties. When I asked for confirmation that I would not face any penalties and that I can move without giving notice, I was told they would get back to me and that was a week ago. Now I don’t even bother telling them when the music wakes me up during the night or it’s so loud during the day that I can hear it in my kitchen. I know they won’t do anything about it.
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Property Manager Responded
January 8, 2024
We're saddened to read this review. All resident requests are addressed in the order in which they are received with priority given to more urgent repairs. Our residents’ comfort is very important to us and we are sorry to hear that noise from your neighbors has been an issue. Noise pollution can be an unfortunate side effect of living in a multifamily housing situation. We would like to clarify that we did take the appropriate action when made aware of the situation. Due to the nature of your concerns, we believe this is a conversation best had offline. Please call or email the office to further discuss your situation.
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