I do not recommend
December 5, 2024 - Review from Apartments.com
There are several significant issues with the apartment. The walls are extremely thin, allowing me to hear my neighbors’ conversations, sneezes, coughs…everything. Additionally, there is extensive water damage and mold growth throughout the apartment. The ceiling in the bathroom was at risk of collapsing due to water damage. Despite repairs made in January 2024, the damage has persisted.
Furthermore, I discovered visible water damage and mold growth on the wall near the living room window, which ...
I overlooked until I moved my couch. This caused water damage and a mildew odor to my couch. I had to pay for professional cleaning services to address this issue.
Apparently, there was also water damage and mold growth on the floor at the apartment’s entryway, which the management team is now attempting to charge me for. They are falsely accusing me of having a pet that urinated on the floor and left it there for an extended period, causing damage. I have never owned a pet because I prefer not to have any animals in my home.
The maintenance team claims to have conducted quarterly inspections and has observed a dog in my unit during a time my apartment was empty, as I was away for military service. They also assert that the water damage was noticed during one of the inspections and documented. Therefore, I am perplexed as to why the maintenance team failed to address the water damage and instead chose to exploit it as an opportunity to extort money from me.
Upon speaking with the General Manager, she attempted to assert that I had informed her of having friends and guests with pets. However, I firmly deny this claim. Due to my military obligations and civilian career, I was rarely home, and I had infrequent guests. I was also concerned about the presence of mold and did not want to subject any guests to that.
I was informed that these inspections and maintenance requests were accessible through the resident portal. Unfortunately, the portal was displaying blank pages, and attempting to access it now yields an error message indicating that “your account was found but login is not permitted at this time.” I find that very interesting.
I have already captured screenshots of the blank maintenance request and inspection pages. I have requested that the maintenance requests and inspections be sent to me for the entire duration of my stay and was told they switched software companies in 2022 and did not have access to my requests prior to 2022.
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Property Manager Responded
February 3, 2025
Hello Crystal,
We apologize for the late response. Thank you for taking the time to leave us a review. We're deeply sorry to hear that you didn't have a positive experience with us at the time of your move out. This is certainly not something we like hearing. Upon your request, we reviewed the documentation and as we have communicated, we have rereviewed our documents. Please contact us at whitefurniture@trivestcares.com if you would like to discuss further.
Best,
The Lofts at White Furniture Management Team
Parking Decal & Guest Pass Required.