Inconsistent Communication and Nearly $500 Lost During the Application Process
May 26, 2026 - Review from Apartments.com
I rarely leave negative reviews, but I genuinely feel future applicants should be aware of my experience with The MID Apartment Residences before paying nearly $500 in upfront fees.
I paid approximately $485 between the application fee, administrative fee, and processing fee, only to experience one of the most inconsistent and frustrating leasing processes I have dealt with.
First, I was told I was approved and could move forward without needing a physical Social Security card. Then, a few days ...
later, I was informed that the physical card was required for move-in. After questioning why such a sensitive document was necessary, asking whether there was a secure portal to upload it, and requesting a direct phone number to discuss the matter, I received little to no clarification.
I also attempted calling the phone number listed online and on their website multiple times and was unable to get anyone on the phone. As a full-time teacher and coach, it was extremely difficult for me to simply leave work and drive in person every time communication broke down, which unfortunately happened several times throughout this process.
What made the situation even more concerning was that nowhere in the leasing portal or application process was it clearly stated that a physical Social Security card would be required. Then, after days of confusion and inconsistent answers, I was finally told that the Social Security card actually was NOT needed after all because I was “final approved.”
At that point, the entire experience had already made me uncomfortable moving forward.
When I requested a refund due to the inconsistent communication and changing requirements, I was informed that the nearly $500 paid would not be refunded.
The apartments themselves may be beautiful, but communication, transparency, professionalism, and proper handling of sensitive personal information matter just as much. Unfortunately, my experience left me feeling unsupported, frustrated, and uncomfortable enough to walk away from the process entirely — while losing almost $500 in the process.
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Property Manager Responded
June 1, 2026
Thank you for taking the time to post about your experience. We are unable to locate information about your incident based on your profile information. We're sorry to hear that you felt frustrated with the application and approval process. Our goal is to ensure all residents have a smooth move-in process and we apologize that was not your experience. We would be happy to discuss your concerns in further detail. Please reach out at your earliest convenience. Kind regards, The Mid Team
Max of 2. We welcome 2 pets per apartment home. There is a $500 one-time pet fee (non-refundable) for the first pet, and $250 for the second. Pet rent is $30-50 per month based on pet screening results. There is a weight limit of 75 pounds per pet (full mat...