It's all the about the $$ RUN!!!
February 29, 2024 - Review from Apartments.com
I made the biggest mistake of my life when I moved to this apartment. It's right by the highway and is very close to the airport also the apartments aren't noise proofed so there's no sleeping to be had here. I live on the second floor and the I can tell everything that happens in my neighbors apartment. Now for the management team! They have no customer service skills, don't answer emails or phones and don't return phone calls!
I have had multiple issues with them..the most recent one is ...
wanting to upgrade to a 2 bedroom 2 bathroom apartment which is clearly available on their website however here's how it works...it's not available to current residents only to newcomers. Even though we have agreed to pay the hefty transfer fee of $400 and we have waited 6 months which is what we're originally told now that we requesting the transfer, the conversation has changed "we'll do it at our discretion!!! Is what we were told yesterday.
They won't allow us to move out unless we give 2 months notice and pay 85% of the rent, they won't upgrade us to a bigger apartment which is what we really need and they won't address the noisy neighborhoods!
Talk about living in he'll and paying a high price for it.
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Property Manager Responded
August 5, 2024
We're genuinely sorry to hear of your disappointing experience. We understand the frustration caused by the noise and unexpected delays in upgrading your apartment. Our team is taking note of your concerns and we promise to improve on our communication and service delivery. Thank you for bringing this to our attention.
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