Poor Communication and Unprofessional Interaction
January 27, 2026 - Review from Apartments.com
I’m extremely relieved that I decided not to move forward with this apartment complex. During the application process, the required deposit changed from $200 to a full month’s rent, with little to no clear explanation. Communication throughout was poor and inconsistent, which made it difficult to get straightforward answers.
Customer service was especially disappointing. My interaction with Bethany was unprofessional—she was argumentative, dismissive, and handled questions in a way that felt ...
immature rather than helpful. It gave me serious concerns about how tenant issues would be handled after move-in.
After doing more research, I also found numerous complaints from current tenants, which further confirmed that this was not the right place for me. Transparency, professionalism, and respectful communication matter, especially when people are making major housing decisions. Unfortunately, this experience lacked all three.
I’m thankful I avoided what seems like a stressful situation.
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Property Manager Responded
March 17, 2026
This is important feedback and we appreciate it. It's certainly not our intention to mislead our customers, and we apologize for any confusion. We're happy to speak with you further and answer any questions you may have so please contact us at metropolitan@arlingtonproperties.net or 1 859-273-8038. We work hard to provide our customers with the best support and hope you will give us another opportunity to demonstrate this.
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