One Star Review - Extremely Disappointed with My Experience
May 7, 2025 - Review from Apartments.com
I moved into a townhouse at the Park of Chelsea Arms after a hurricane, seeking stability—but it’s been nothing but frustration. From day one, communication with the office and leasing staff has been virtually nonexistent. They’re unresponsive and don’t follow through, leaving residents feeling ignored.
I was promised a remodeled unit with new floors and upgraded appliances, all for $1,800/month plus fees. I regret accepting the keys without a final walkthrough—it quickly became clear the unit ...
didn’t meet expectations.
There was a persistent stench of human waste, even after supposed floor replacement. Air fresheners and absorbers didn’t help. A leak soon caused black mold in the garage. Though eventually resolved, it raised serious concerns about safety.
When I asked if the unit had been cleaned, I was told it got only “surface and light cleaning.” I found human waste residues along cabinets and heavy spider infestations—clear signs of inadequate cleaning.
Despite multiple attempts, my messages to the leasing office have gone unanswered. The property is reportedly shifting between different management companies, adding to the instability and lack of accountability.
Outdoor areas are unsafe, especially for children—broken glass in the front yard, roof debris in the back, and an exposed utility box with an open hole nearly a foot deep. The yard could be usable for family activities, but not without serious cleanup and repair.
The only positive experience has been with the maintenance team. They’ve been prompt, professional, and even apologized, admitting the unit’s condition was mishandled.
Don’t hesitate to write honest reviews. The property owner needs to hear what’s really happening. Residents deserve transparency and professionalism—none of which are present here.
If you get an “I’m sorry,” it’s likely just damage control. Don’t let them intimidate you into silence. You have every right to share your experience truthfully.
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Car Ports for some units.