First of all, this place was originally called Heather Glen apartments and then was sold. The new owners changed it to the Glenn to escape the negative previous reviews. Now a few years after that, Spring of 2022, it was sold to a management company in Seattle that changed the name to Phoenix. If it was such a quality apartment, why change the owners and name 3 times?
Appliances do not work at all. The awkward layout includes a freaking fireplace! Who needs a fireplace in Orlando, FL? They do
...not include a microwave either so I had to go buy one of those. I've had to have my washer, dryer, fridge and oven fixed so many times. They never actually fix something completely. It's just a "duct tape" fix until it breaks again 5 hours later.
I moved in with mold in my a/c ducts, an empty fire extinguisher, a carbon dioxide monitor that wasn't turned on and didn't even have batteries in it and lights not working over the stove and one of the bathrooms.
They frequently turned the water off via text message saying it would be off in one building for 45 minutes but it would be the entire complex for about 6 hours. It's wonderful not to be able to use the bathroom, shower, or clean your kids for 6 hours.
The complex started getting updated in the units near the leasing office so we went to tour the model and it was beautiful! Hardwood floors, brand new appliances, more space, walk in closets, double sinks, no weird fireplace layout in the living room and being close to the pool, office and mail center sounded remarkable. We signed for the upgrade and the increase in price after being promised an upgraded unit in 2 months. That was 6 months ago and my family still lives in the old 2/2 with carpet, broken appliances, the sink drains smell like raw sewage, and no space.
We do get the pleasure of now paying over $300 more in rent for the upgraded unit we are not in. We keep asking for an update on when we can move so we can hire movers, switch mail, internet and cable, lights, etc to the new unit. We were told every month for the last 6 months but there is a waitlist. Now there's signs all over that there is no wait list and immediate occupancy is available. We had friends we asked to call from their phones to ask about availability for an upgraded 2/2 to be told there is no wait and those units are available now.
I've already downloaded copies of my lease, found a new apartment and hired a lawyer
Max of 2.