No deposit back
June 14, 2026 - Review from Apartments.com
I lived here for almost four years and honestly liked the building itself, but the move-out process really ruined the experience.
After moving out, our entire deposit was wiped out and we were told we still owed money. We spent hours cleaning, patching small screw holes, and trying to leave the apartment in good shape. Even then, we were charged for floors, walls, stovetop resurfacing, a vanity drawer, and oven cleaning.
In my opinion, most of what they pointed to looked like normal wear and ...
tear after almost four years, not major damage. The frustrating part is that we have not been given clear invoices, or calculations, or proof explaining how they came up with the charges...
Future tenants: take photos and videos of EVERYTHING when you move in and move out. Save every email, text, payment record, and document.
There were other issues too such as disorganized communication, apartment info mix-ups, my bike stolen from inside the building, and multiple sleepless nights from alarm issues. Management also once sent us a photo from inside the building about cardboard in the trash chute, which felt excessive, very invasive and uncomfortable, especially because it appeared to show another resident in their pajamas and addressed to me implying i was the person in the photo...
Overall, I liked living here, but the move-out and deposit process left a really bad impression. I’ll update this review if the issue is resolved fairly.
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Property Manager Responded
June 29, 2026
Thank you for taking the time to share your experience. We are sorry to hear that your move-out process left you feeling disappointed. We strive to ensure our move-out process is fair, consistent and transparent for every resident. Final move-out documentation includes an itemized move-out statement, as well as a detailed move-out inspection report with photographs documenting the condition of the apartment. Our assessments take into consideration factors such as the length of residency, ordinary wear and tear and the condition of the home at move-out. We understand that questions regarding final charges can be frustrating and we appreciate you bringing your concerns to our attention. If there are any outstanding questions regarding your account please reach out to our management office.
Sincerely, Your Poplar Management Team
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