My fiance and I moved into the Preserve in April of 2018 into the 2x2. Things were a bit touch and go with Raichelle with some miscommunication regarding paperwork, but after we got it all figured out and moved in, things settled down. Then about a month in, we started noticing ants. We started squashing them, and then we REALLY started noticing ants. They started pouring out of the wall sockets, coming out from the caulking in the baseboards, and coming out of light fixtures. It was disgusting.
...We spoke to management several times. I went to speak to Raichelle and was told that the exterminator wasn't coming out this Friday, but the next. I was appalled. We had streams of ants coming out of our walls, and I was being told to wait over a week for the exterminator to come out. My fiance and I went out and bought traps and spray and killed them, and waited. The exterminator came out, and laid traps and left. Within a few days they were back. Again, we went to management about it, told them the extent of the problems and how the whole building would likely need to be bombed, as our upstairs neighbor told us that every time the ants were killed at our place, they appeared up at hers. Management told us they would contact the exterminators. A few weeks went by. My fiance went over to talk to Raichelle and she called the exterminators and said nobody answered. He clarified with her to make sure the next time they come, our dog could be in the unit but kenneled, and Raichelle said yes. When the exterminators finally came, we got a call that they would not enter because our dog was still in the unit. He had to leave work early to go home and get the dog and leave. By the time I got off work and we both got home, we discovered that the exterminators had just taken their old traps and set new ones. At this point we were livid. Our kitchen was now infested. We could no longer cook in our kitchen. The ants were in the refrigerator. They were in our bed. They were in the bathrooms, and both bedrooms. It was absolutely disgusting, and management was refusing to help. We went back and forth like this at least 4 times, with the exterminators coming out and doing the bare minimum, and us still living with an ant infestation. We finally raised a big enough deal that they agreed to let us out of our lease. The day before we moved out, 3 months later, a notice appeared on the door that they were going to ant-bomb the whole building. What a joke.
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