Wouldn’t recommend to my worst enemy
June 17, 2026 - Review from Apartments.com
I would not recommend, even to my worst enemy, to live at The Preserve at Lakeland Hills Apartments. Communication from management is terrible, they fail to communicate anything regarding your lease or professional business. They try harder to ignore problems, than to fix them. On top of this being the last place you’d feel “safe”, and it’s suppose to feel like a HOME.
One of the bigger concerns is safety. The front gate is frequently left open, which defeats the purpose of living in a “gated” ...
community. We mentioned it several times to any of the three girls, and it’s like you’re talking to a wall, they won’t acknowledge the problem yet they say they will see what they can do, every-time. There have been multiple occurrences since we moved in about vehicle break-ins, but I guess that is still not good enough. As that would mean they need to supply all residents with gate keys, (which cost money they don’t want to spend, as we were promised 2 on move in, and never saw the second a year later. Though we did mention it a few times, they just never ordered them). They’re definitely willing to spend the money to repaint every building and parking space. Priorities show!
Maintenance has been an even bigger nightmare. We submitted requests that were marked as “completed” even though nobody ever entered the apartment. We had cameras inside our home and were able to prove nobody came in despite being told the issue had been fixed. Stephen specifically will send laughing emojis at you in the comments when you point out things that need fixed, or just have a simple task for them to do. We won’t even mention the bug infestation they have. Yet we paid them, to get treated like this?
At one point, our water heater was leaking water, the wires going into it were sitting in water. Management continued to ignore the issue until we mentioned contacting the non-emergency line because it was clearly a safety hazard and a negligence to manage the situation properly. Only then did they come out next day and finally replace it, apologizing as much as they could, and supposedly unaware how severe it was. (Even though we made it very clear several times, with pictures posted on their maintenance app).
Overall, management is unprofessional, maintenance is a nightmare, and they don’t take everyone’s safety concerns seriously. For the amount people pay to live here, you would expect much better treatment and accountability. This is not what a home should feel like, stay CLEAR!!
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