Beautiful Property, Dangerous Negligence
January 18, 2025 - Review from Apartments.com
I’ve lived here for 15 months and initially had high hopes for this community. The property is beautiful, and the apartments themselves are fantastic—no complaints there. Unfortunately, management’s negligence and poor communication have made my experience far from stellar, culminating in a dangerous situation.
Ongoing Issues:
"Smart Home" Fee: I’ve been charged $55/month for a feature that’s never worked. Despite countless emails and hours on the phone, it was never resolved.
Mailroom Fees: I ...
pay for locker service, but my packages haven’t been placed in a locker for months.
Walking Path: This was a selling point but has been left overgrown and unusable. Multiple emails went unanswered.
AC Failure: On a dangerously hot day, my thermostat died. It took three emails and an in-person visit to get someone to address it, putting my pets at risk.
Dangerous Incidents:
Last summer, my keypad failed while I was out of town, stranding a friend who was checking on my pets. I was told no one could help. Tonight, at 20°F, I accidentally locked my keys and wallet inside. After an emergency ticket, the same maintenance tech told me, “There’s nothing I can do.” Without access to a neighbor or help, I was stranded for 30 minutes in freezing temperatures until the fire department let me in.
Conclusion:
This property’s policies and lack of concern for residents’ safety are unacceptable. Urgent changes are needed to address safety, accessibility, and communication before someone gets seriously hurt.
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Property Manager Responded
January 21, 2025
I'm really sorry to hear about your experience and the challenges you've faced. It sounds incredibly frustrating, especially with issues like safety and communication being so crucial. We take these concerns seriously and would love the chance to make things right for you. Please feel free to reach out directly so we can discuss this further. Thank you, Candice - Community Manager - (847) 623-4280
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