4+ months behind on maintenance and terrible communication with residents
September 9, 2026 - Review from Apartments.com
I’ll preface this by saying that I am typically a very understanding and easy to please person and I’ve never in my life left a one star review but this needs to be said.
I lived here for two years when they got bought several month ago and it’s been terrible ever since. They are routinely 4+ months behind on maintenance request. Even emergency maintenance requests - including the two months in the winter where I didn’t have hot water and the 2+ weeks in the summer when I didn’t have ...
air-conditioning (my apartment my 97 deg). Non-urgent request will never get done - including my closet rack that literally fell off of the wall over 4 months ago. When you try to get in contact with them, they never answer the phone. I’ve called at least 15 times over several months and leave voicemails asking for a return call and have never gotten a call back even one time. When you go to the office, they say that they’ll print the request and give it to maintenance staff, but that doesn’t change anything. At this point, I realize it’s gonna be a minute until they can fix anything and just want some kind of idea on when things might be fixed (so I can plan to accommodate for their incompetence) but they won’t give you any kind of timeline/expectation or they act like they’ll get back to you and, once again, never do. Most recently they sent an email asking us to not come into the office anymore about maintenance issues, but they never answer their phone or email so they’re basically just trying to block you out. For a place advertised as a “luxury” apartment, I wouldn’t recommend this these poor conditions and their even worse treatment of the residents to anyone.
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Property Manager Responded
September 10, 2026
We're sad to hear that your experience with maintenance response times and communication fell so far short of what residents should expect. Extended periods without reliable heat or cooling, along with unresolved requests, are not acceptable, and this is not the standard our team holds itself to. We would like to understand what happened and help resolve the open items in your home; please contact the leasing office directly so we can address this without further delay.
Max of 2.