extra charges at move-out
December 1, 2025 - Review from Apartments.com
At move-out, I was hit with unexpected charges for “damages” to the carpet that I firmly believe were just normal wear and tear after living there for 3 years. When I took them to court, their maintenance man claimed that he smelled cat urine in the unit.
My cat has never had a habit of urinating outside the litter box, and during my second year there the carpet suffered extensive moisture damage (see photo) from a backed-up AC unit. In my opinion, that moisture damage was far more likely to be ...
the source of any odor the maintenance man mentioned. No third-party testing was ever done on the carpet to show whether the smell was from cat urine or from the previous moisture damage, and management discarded the carpet before I had any opportunity to inspect it myself.
After this happened, I found out that I was not the only resident who felt blindsided by large move-out bills for alleged carpet “damages,” and some other tenants told me they also did not get a fair chance to inspect or dispute the charges.
I will never be a resident at any property owned by The Residences of Carronade / Dietz Property Group again. One thing you should know is that, even though you don’t pay a traditional security deposit upfront when signing the lease, in my experience you can still end up with a big bill on the back end. This setup makes it very easy, in my view, for management to claim extra charges at move-out. I would urge anyone considering this place to document everything carefully and strongly consider looking elsewhere.
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Property Manager Responded
January 30, 2026
Thank you for sharing your experience. We’re sorry to hear about the frustration surrounding your move-out and the charges you described. We understand how upsetting it can be to feel surprised by move-out assessments, especially after a long residency.
Because these matters involve specific account details, documentation, and prior maintenance history, we’re unable to address them fully in a public forum. However, we take feedback like this seriously and appreciate you taking the time to share your perspective. We regret that your experience at The Residences at Carronade did not meet expectations and wish you the best moving forward.
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