On-site Property Manager is Nowhere to be Found when it Counts
August 19, 2026 - Review from Apartments.com
Enso's office staff need a serious wake-up call, and the on-site manager is nowhere to be found when it counts.
Walking into the leasing office these days is genuinely unpleasant. Staff barely look up when you walk in, let alone greet you — it's clear they see residents as an interruption to their day rather than the reason they have a job. Ask for help with anything and you'll get attitude, not assistance. The on-site manager, Andrea, should be the one fixing this culture, but instead she just ...
lets it continue. There's no accountability, no oversight, nothing — just a front office that's checked out and a manager who lets it slide.
The grounds are just as bad. Trash accumulates everywhere, especially after weekends — beer cans, fast-food bags, garbage left by residents who clearly don't respect the property either. The person responsible for groundskeeping is rarely seen doing actual work; he's typically just parked in his golf cart while the mess builds up around the community, including right at the entrance where every resident and visitor sees it first. It's an easy problem to solve with basic follow-through, and management isn't bothering.
Between the front office and the grounds, it's obvious the new management company, WRH, isn't holding anyone to a standard. Residents notice, and it's driving the whole community downhill.
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