Absolutely unresponsive management and pest infested
December 9, 2022 - Review from Apartments.com
2 years here was two years too long. Management drags their feet harder than a pet rock and to get them to do anything is impossible. They belittle you and simply want to collect your check. Your neighbors will be a nuisance and the character who are allowed to rent here match the price you're paying to live here. They finally installed security cameras and they will email you daily the same email about referring friends to live there, or the parking program despite not really enforcing the ...
parking. Maintenance isn't the best but at least they smile. It seems everyone in the main office would rather not be bothered. They tried in the beginning with balloons on your birthday and stuff but now it's like bothersome to halfway care in ways other than haphazardly thrown together community events. We've had mice and roaches and the $5 pest control fee doesn't fix it.
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Property Manager Responded
December 12, 2022
I'm disappointed to see this feedback and I'm sorry we've let you down. This is certainly not the courteous and accommodating professionalism I expect from our team, and I apologize for any unwelcoming behavior. In regard to your comment about our other residents, we have the same leasing policies for every household. We do send out weekly reminders regarding resident referrals and reminders about the parking program to ensure communication is transparent. The parking program is enforced 7 days a week, between 8PM-8AM, as stated in the reminder email. We respond to all complaints while following Iowa Tenant Landlord Law and Fair Housing Guideline, however, there is only so much we can do if we do not have the proper documentation and/or names behind the complaints. We did a survey a year ago to determine what kinds of events our residents would like, and everyone wanted food. We have done large Fall Fest events, Nacho Bars, Thanksgiving Meal Giveaways, Welcome to Summer Food Trucks, ...
etc. I'm concerned that you've had some pest issues, and I would like to step in and offer my assistance here. Please give me a call when you have a moment, as I won't be able to locate your contact information without a name.
Thank you,
Brandi - Property Manager - (515) 288-6075
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