I had a very frustrating and damaging experience with Greystar, the management company of this apartment building, due to negligence in their billing and internal record-keeping.
In early 2023, I applied for an apartment at the Station but later withdrew my application because the unit could not be ready by the promised move-in date. The leasing office refunded both my holding deposit ($1,000) and application fee ($125) - not chargebacks but refund!
Despite this, in Nov last year, Greystar
...showed an outstanding balance under my name, even though I never lived in the apartment. Worse, this alleged balance was passed to a debt collector, which resulted in a 120-point drop in my credit score. This is how I found out about the situation after the crazy credit score drop.
When I contacted Greystar’s receivables department to ask how this could happen, the representative said she could not discuss my case and only speculated that it “might be related to the application fee” — a fee that had already been refunded and documented.
I am now working directly with the debt collector to have this error removed from my credit report. This has required significant time and effort, including writing explanations, submitting evidence, and making many phone calls to track the progress. It has been 3 weeks since I sent over the evidence, yet the debt collector claimed that they are still investigating the case and can't provide me with an expected date on the outcomes. I have to call every few days to check the progress. Let alone the stress level.
This situation reflects a serious lack of coordination, accountability, and care. An administrative error on Greystar’s end should never be allowed to escalate into credit damage for someone who never even became a tenant. I strongly advise future applicants to keep all documentation and closely monitor their credit if dealing with Greystar.
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