Do NOT move here if you care about your safety because they do not.
May 13, 2022 - Review from Apartments.com
I normally do not write reviews but Union on 28th is the most unprofessional apartment complex I have ever encountered. If I could vote negative 5 stars I would.
First of all it’s hard to get in contact with the office. The phone always rings and allows you to leave a voicemail that they never return. Laundry room is horrendous and sometimes you have to go through the WINDOW because the KEY won’t work.
Can’t even use the swimming pool in my 10 months of living here. They also have a bug problem ...
that they don’t care to resolve.
They did their semi annual inspection of the apartments which was fine. But when they inspected my apartment, for whatever reason, they decided to leave KEYS in my UNLOCKED apartment door to allow anyone to enter my apartment. They left my home unlocked until I returned home 5 hours later. Thankfully, I have a security in my home and I know when the doors have been opened and close.
This happened last Tuesday may 3rd, I called the office and left a voicemail Wednesday to voice my concern. Called again Thursday and Friday with no answer. Due to my work hours I was unable to go into the leasing office until Friday evening.
When i went to return the keys to the leasing office the woman advised me the property manager would be made aware and call me. She essentially blamed the maintenance team. I did not get a call back, even when I went back Monday afternoon into the office to advise I have not received a phone call. It’s now been a week and I haven’t heard back. I’m livid and was already not renewing the lease and cannot wait for the day I move out!
They play with your safety and then do not even care enough to address the concerns of their poorly executed team. Absolutely the WORST complex ever. I blame the maintenance team AND the property manager for not doing their due diligence. How do you FORGET A WHOLE SET OF KEYS? The apartment number on the keys isn’t even mine. I should of taken a video but I was just so appalled.
Hopefully the next time their team leaves another apartment unlocked nothing worse happens. My goal was for the property manager to understand that this was not okay and to fix the process going forward. But they don’t even care enough to improve.
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