Make Sure You Understand What You're Signing Into
November 14, 2024 - Review from Apartments.com
When I first moved into The Valley, it seemed like a great choice compared to other off-campus housing options. The pricing was reasonable, the location was convenient, and the amenities and events were appealing. The rooms are spacious, and with the Burrowes floor plan, you get large personal bathrooms and walk-in closets. The kitchen is also sizable with plenty of counter space and a decent living area.
For the first few months, things were relatively smooth. During major renewal and sign-on ...
months, I didn't encounter many issues. My only concerns were the trash valet service and the maintenance of the hallways, stairs, and elevators. The hallways are always stained, likely from trash juices, and they smell and are thoroughly scuffed. Despite following the rules for trash disposal, we sometimes found our trash skipped, leaving the hallways reeking in the morning. The front desk was unhelpful in addressing this issue.
As renewal season ended, more problems began to surface. Parking became my number one issue. I initially believed that the advertised free parking would always be available. While I expected to occasionally park further away, I recently found it impossible to find a single spot anywhere. I often had to park on Toftrees Avenue and walk back to The Valley, then retrieve my car early in the morning for classes. The Valley pushes their overpriced reserved parking spots, which take up nearly half the available spaces, and they don't allow us to use one of the lots after 10 PM. This is frustrating because the lot belongs to The View, another complex owned by the same company, and it remains nearly empty even when all other spots are taken. Parking in a different spot is not an option due to strict towing policies.
It's important to note that The Valley incentivizes residents to leave five-star reviews through giveaways, money, and events, so take their online ratings with a grain of salt. The events board in the lobby is also misleading. Many events are canceled or rescheduled without notice, and those that do happen often lack sufficient food and supplies. The events seem more like a marketing ploy for their Instagram.
Overall, while The Valley has its positive aspects, there are significant issues that need to be addressed.
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Property Manager Responded
January 28, 2025
Thank you for your feedback and for highlighting the positives of our location, amenities, and apartment sizes. We’ve taken your concerns about trash valet, hallway maintenance, and parking seriously, and we’re actively working to improve these areas. For January, we’ve also amplified our events to make them more consistent and enjoyable for residents.
We appreciate your input and hope to continue improving The Valley for all our residents. If you have any further concerns, please feel free to reach out.
McKenzie M. Resident Director
Max of 2. Cat.