Incompetent workers
June 12, 2023 - Review from Apartments.com
I would not recommend the Village due to their poor customer service performance.
I tried to get an apartment with my friends and due to their incompetence we didn't get one. Here is what happened.
When we checked their websites for apartments we noticed that there weren't any mentions of a waiting list, meaning that they still had openings. We did our application, paid the deposit and waited. After waiting for four days without any response I called the number they have on their website and no ...
one answered, I left a call back request but after two days no one called me back. I then decided to send them an email through their website which also was never answered. After yet again waiting for a few days I start calling them daily with no response, it just redirects me and says leave a call request. After two weeks of dealing with this I go to their office to sort things out and they were really positive and helpful at the desk. What was negative is that only after going to their office did we learn that we are on a waiting list, we never saw any mentions of that and never received an email about it. We wanted to find an apartment for three but they were out of them. We then decided to go to three separate apartments but in the same building and same floor. The lady at the desk told me that they will send the lease to be signed later that day or the next day(we had reserved that those spots for us). After waiting for four days I call them to ask where is our lease and their response was you have no lease you are on the waiting list. After speaking with the workers and the manager their official response was the worker who was supposed to take everything doesn't remember me being in the office or anything about the discussion I had with her. They told me that they will check if there are anymore availabilities and will get back to me the next day. They didn't call me the next day and after waiting a day I called them and the manager hadn't even checked the availability. She then told me that she will call me the next day with the information, she never called me back. After waiting over the weekend I called them and learned that the manager will be gone for a week. I then had to go through everything with the assistance manager who tried her best but nothing could be done at that point because all of the leases were already sold.
In summary, a bad service, incompetent workers and overall a horrible experience.
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