Junk Place - Avoid
March 4, 2024 - Review from Apartments.com
I have never dealt with a property this poor before. Not only do they lack customer service in every sense of the word but they will be on you for every little thing as long as it benefits them.
False advertising when they say they “plow the snow for you”. If you get stuck in snow due to THEM not plowing, don’t expect them to help you out. If you have issues with your garage during non business hours, they will also not come and help. You will need to call a locksmith or figure it out on your ...
own. The one they recommend will most likely not answer. We unfortunately chose this property because we were moving from out of state and needed a place immediately after arriving so we did not get a chance to tour the property in person. The pictures advertised are clearly not updated. There is damage inside the apartments that are obviously not shown in the pictures. I would recommend avoiding IMM in general.
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Property Manager Responded
March 21, 2024
Thank you for your review and sharing your experience. Our management team is reviewing your feedback as your comments do not fall within the resident service goals our team has set for themselves.
We do have guidelines set in place regarding the handling of winter precipitation. Most snow management throughout the northern plains is based on the amount accumulating. In lighter accumulations it is common for the snow removal to occur once the snow fall has ended. If attempting to operate a vehicle in light snowfall conditions, all-weather tires with good tread on them and a vehicle with good ground clearance is essential. All wheel drive/4-wheel drive vehicles are generally preferred for winter driving here.
In heavier snowfall events, usually a no travel advisory is issued for the area which does aid snow crews in their cleanup efforts. Most often if conditions fall within a no travel advised situation, military personnel, schools, businesses, etc. will close and advise ...
non-essential persons to stay at home allowing snow removal crews time for snow removal - which can be a multi-day process after heavy snow events.
You are correct that during office hours, staff is able to assist residents who may have locked themselves out, but a locksmith will need to be called if this occurs afterhours per our policy.
All residences, which have been previously occupied, may have cosmetic blemishes like a scratch in a cabinet, or maybe scratches on the top of washer or dryer for example.
We fully inspect and return units to a sanitary condition standard set by our management team. We do provide a move-in inspection to all residents which includes our inspection of the unit at move in.
The resident then inspects and documents any issues that they find in the unit. If any issues that require repair are reported on the inspection, our maintenance staff then follows up to complete the needed work. Kindly, IMM
Max of 1.