Horribly managed and not worth the money
December 3, 2024 - Review from Apartments.com
Upon move in our unit has haphazardly cleaned. We filled out the move in form with the damages and none were taken care of until I submitted service requests for each one. Over our 20 months of living there, we were without AC for over 5 weeks in the summer heat, had our balcony doors replaced (required by management) which left cold air flowing in during the freezing winter months, our flooring ripped up to fix the balcony doors they incorrectly installed, and also had multiple vendors allow ...
themselves in after multiple requests management sends a heads up of anyone coming in or management escorts the vendors. We were able to move out and they came to us 6 months later with over $1,000 in charges, including full carpet replacement that I have seen many people also complain about here. The management office also has constant turnover so if you have a problem, the next property manager has no idea of your past issues and nothing ever gets resolved. The apartments are outdated unless you live in the Stags Leap part and is the worst managed apartment I have ever lived in. Stay away
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Property Manager Responded
December 9, 2024
We are disappointed to hear about your experience at Thousand Oaks at Austin Ranch. Please feel free to reach out to us at (972) 820-8000 to discuss your concerns further. I would be happy to discuss any move out questions.
Rebecka Ingraham, GM
Max of 2. Animals must be on a leash, not left unattended in outdoor spaces, and tied to fixed objects. They cannot be allowed in swimming pools, offices, or recreational facilities. Apartment homes can have up to two animals per home. Pets are not allowed ...