Difficult experience
January 31, 2026 - Review from Apartments.com
I’m sharing my personal experience so future renters can make an informed decision.
During my tenancy at this property, I dealt with an ongoing rodent issue that was extremely stressful. There was a hole in the garage wall that I reported multiple times and that remained unsealed for over two months. During that time, I continued to experience rodent activity, including inside the unit.
From what I believe to be reasonable — based on the condition of the unit, the timeline of repairs, and the ...
habitability standards outlined under California law — I expected timely action, clear communication, and a living environment that met basic health and safety standards. Unfortunately, that did not align with my experience.
I personally observed rodent waste in areas of the home and on personal items, which caused a lot of concern for my health and well-being. I documented what I saw with photos and videos and shared them with management. I also installed a motion-activated camera in the garage to better understand what was happening, and it confirmed continued rodent activity.
Pest control did come on a scheduled basis, but visits were limited to once per week. In between those visits, I had to purchase and maintain additional traps myself to manage the situation. Over time, I caught a significant number of mice this way.
Communication and response times were slow, and repairs took much longer than I expected. The experience was frustrating and emotionally draining, and I ultimately felt compelled to move out earlier than planned.
I hope this feedback helps management improve response times and pest remediation for future residents.
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Property Manager Responded
February 6, 2026
We are sorry to hear that your experience did not live up to the standards we pride ourselves on. Our goal is to provide an exceptional living experience for all of our residents, and we are disappointed to hear we fell short of your expectations. This was an unfortunate situation that was handled as best as possible under the circumstances– but we understand your frustration and are committed to using your feedback to improve our process. Best, The Torrey Villas Team
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