I would advise anyone looking to rent an apartment to stay away from Entrust Properties.
June 26, 2026 - Review from Apartments.com
We just ended our two year stay at trails end. For starters when we went to our move in appointment they were over an hour late to get us our code to start the move in process. They also stated it was a gated facility and never in our two years of living there did the gates work. As well as stated there was a pool but for the first summer we were there the pool was under construction and that was not told to us until after starting our lease (which was at the end of May, prime pool time). Odd ...
they can advertise for these amenities when not working. We also had incidents with horrible neighbors yelling and cussing at my pregnant wife with our child to let us know we could not park in “her parking spot” when there is no assigned parking. As far as the apartment goes we dealt with mold in the apartment, the AC going out multiple times, as well as our mail box having a broken lock that and not fixed for months after requests. After our move out we were charged $550 for them to repaint the apartment, which should have been a routine maintenance to an apartment for any tenant. On top of silly fees such as lightbulbs replacements ($15) when all the lightbulbs were working when we left. We were also charged for two of the blinds falling off ($50) when they were secured with staple upon move in, not sure how we were expected to make that that stay up without keeping the blinds shut. We had a couple command strips peel the paint off the wall and were charged $100 for that. Which is also odd considering they already charged us $550 for a complete repaint. They have possibly the most difficult managers to reach for any issues where you would like to speak to a person and not AI. We have been sent to answering machines multiple times saying they were closed when their google hours stated otherwise. All in all I could not recommend this complex less. You can look forward to people digging through the trash and waking around from the gas station since the facility gates don’t actually close. And lots of fees when moving out. I would advise anyone looking to rent an apartment to stay away from Entrust Properties.
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