Awful place to live
October 30, 2021 - Review from Apartments.com
AVOID THIS PLACE AT ALL COSTS!!! If we could give them zero stars we would.
To start, our air conditioning did not work properly for a majority of the time we lived there. We put in more than 20 maintenance requests and a majority of the time they just checked the temperature of the air around the vents and cleaned it. Our electric bill was almost $300 and they still wouldn’t do anything about the air conditioning.
Second, this place is disgusting. Nobody cleans up after their dogs and if you ...
call the office they just say it’s an ongoing problem but they have no plans to fix it. Also, people walk their pit bulls (supposed to be a banned breed) around the complex without leashes and the office does not care. We called them and they said to call again if we see it happening. I gave up.
Residents play loud music at all hours of the day…. So loud that we can hear the music on our patio across the parking lot. And our stairwell shakes.
There have also been numerous drug deals that have occurred in the parking lots.
Kids run around and throw trash on the ground and people will park in multiple spots. There are also sketchy people walking around the complex looking into cars and pulling on car handles. Our neighbor caught someone trying to get into our car.
The apartment complex hired a painting company to make the apartment complex look better with fresh paint but when the painters were done they just balled up the tape and brown paper they were using and threw it on the ground.
We had numerous packages stolen because the office does not care to lock the package room or fix the lock on the door. We called the office to complain about an important/expensive package getting stolen and they did nothing and couldn’t have cared less.
Additionally, they do a trash service but unfortunately this means residents just feel they can throw trash out of their door into the hallway at any time… meaning bugs, lots of bugs… cockroaches… and they will not spray for them.
Finally, when you move out they charge you a mandatory $150 cleaning fee but expect that you leave the apartment in perfect condition so the next tenant can move right in. At move out, they tell you there is no need to make an appointment for a walk through, we do it when you bring your keys in. Then when I brought the keys in and asked for a walk through, they made me make an appointment. At my appointment time, I had to wait an additional 10 minutes before they would even see me.
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Max of 3. Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees.