Honest Review of Trevi Apartments
July 22, 2025 - Review from Apartments.com
I’ve been living at Trevi Apartments, specifically in the Rossini unit, and overall my experience has been a rollercoaster.
Things started off pretty well, and I was excited to move in. The leasing process was smooth. But the first issue popped up right away: I didn’t receive my mail keys. I was told we were on a list to get them, so I was patient at first. But five months in, I still had no access to my mail. After repeatedly asking the office, I finally received the keys—eight months into my ...
13-month lease. That was frustrating and felt avoidable.
Later on, I decided to adopt a dog. Trevi advertises itself as a dog-friendly community, and that part is true—tons of dogs, lots of variety. I adopted a boxer and had all the necessary paperwork ready to officially add her to my lease. But when I went to the office, the staff tried to claim that my dog wasn’t allowed because they believed boxers were considered “mastiff breeds.” Boxers weren’t on the breed restriction list, though. And ironically, I’d seen plenty of clearly restricted breeds around the complex—pit bulls, German Shepherds, Great Danes—you name it.
Then something weird happened: after I left the office and started chatting with a potential new tenant outside, the leasing agents suddenly came running out and reversed their decision, saying my dog was fine after all. The whole thing felt shady, like they didn’t want the new person overhearing bad vibes.
The biggest issue by far was the internet. When I moved in, the only provider was CenturyLink. During my lease, CenturyLink came out six different times to fix connection issues. I was trying to transition to remote work, but I couldn’t rely on the internet at all. CenturyLink techs even told me they believed the complex had outdated wiring and that the Chandler heat was making the issue worse. I wasn’t surprised.
Credit where it’s due: the maintenance team is awesome. They’re fast, reliable, and always helpful.
Unfortunately, as my lease neared its end, the complex started to go downhill. Trash overflowed from the dumpsters, no one was picking up after their dogs anymore, and stray kittens were rummaging through garbage at night. It felt like management had checked out.
When it came time to renew my lease, I never even got a renewal offer. With only about 20 days left, I went into the office myself. Instead of offering a deal or even keeping the same rate, they told me my rent would be going up. That was the last straw—I decided to move.
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$200 one-time pet fee per pet. $200 deposit for the first pet, $100 for a second pet.