DO NOT recommend these apartments - honest review
September 19, 2022 - Review from Apartments.com
Where to start? I lived at this property for 6 months back in 2016 and had no problems (moved out of state for work). Fast forward to 2021 and I couldn't believe how much worse the conditions became. I don't normally write reviews but needed to make an exception. ***Renter's beware, I can't believe this apartment has a 4.8/5 review as of 9/19/22. Seems pretty inflated to me. My lease started in early 2021 and I moved out in September 2022. Here are a few of my observations:
- Upon moving in the ...
cleanliness of the apartment was disgusting. Cobwebs in the corners of the ceilings, dirty windows, black grime/mold on all AC vents, and floors were mopped multiple times and still came up with black grime. I was informed it was "cleaned" after the last tenant but it was 100% a rush job. When I moved out of the apartment it was cleaner than when I came in yet Trinity Bell Gardens still charged me for carpet cleaning at $88 and master tub resurfacing at $150. I was able to get the resurfacing credited as it was due to rusty water discoloration coming from the AC unit condensation overflow drip into the tub. I even had the carpets cleaned with a shampoo vacuum before moving out and I was still charged.
- Appliances and general infrastructure are outdated. Had to get the washing machine replaced the first week because it just stopped working. The upper cabinets in the kitchen were almost falling off the wall. The AC unit in the apartment was very loud in the master bathroom and condensation always leaked on the floor even after several maintenance visits. The gates to get in and out of the community rarely work and/or are just left open, even after they were "upgraded". The pool is also continuously down for maintenance. Slapping a band-aid on everything seems to be the course of action.
- Safety was also a concern. There was at least one shooting outside my apartment during my lease. I had a ring doorbell set up and police were wanting to use my footage to aid in the investigation.
I honestly can't recommend these apartments to anyone.
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Property Manager Responded
September 20, 2022
We are sorry about your unpleasant experience. Please know the office is always available to take your call and it is our duty to work with you to resolve any issues you may have upon move in our move out. We want all residents to enjoy living here at Trinity Bell Gardens . We would love an opportunity to speak with you regarding some off your concerns. If you can please reach out to our offices at 817-285-2867.
Property Manager Responded
December 27, 2022
Thank you for taking the time to provide us with your valuable feedback, We are always striving to provide our residents with top notch customer service, and your review helps us to improve. We’re so sorry to hear you’ve had anything short of a 5-Star experience here at Trinity Bell Gardens, and we would love to discuss your concerns further as these items we never brought to the offices attention. Please feel free to give us a call at 817-285-2867.
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