Horrible- Avoid at all costs!
April 17, 2019 - Review from Apartments.com
We have officially moved out and our problems are still going on, they are literally squeezing every last penny out of us that they can for our deposit. We left out apartment sparkling, cleaned it all weekend with a group of 5 people and got the carpets done. Lo and behold we are charged to get the apartment re cleaned and the carpets redone. Charged to replace all blinds even though only one set in the living room had damage. The only thing wrong when we left was accidentally leaving some food ...
behind in the cleaned fridge. We had an arrangement to have them do a walk though with us the week before we moved out, no one ever showed. We did not turn in the keys which was our fault and the apartment had to be re-keyed. 30 days come and go and no one reached out to us about the deposit. in Texas it is against the law to not return your deposit within 30 days. I called and was told they would look into it but I should receive a deposit of $45. not much but okay whatever just trying to be done with this. Was told to call back the next week because the office manager would be out of office for the week. called back the day I was told to call and could not reach her, left a message. called the next day and no one would answer my call, tried calling from another number and they answer. office manager is out of office and will be back at one. okay no problem, called at 1:30, she still was not there, called at 3, she was not there left a message again. I called from 3 different numbers because they were ignoring my calls!!!! never got a call back btw. My roommate called and was finally able to reach Erika and was told we actually OWE $15 that she was going to waive for us. We are expecting an itemized receipt. after everything we have been through at this apartment it is just not worth it. we actually had to sleep in our cars when we first moved in because on the DAY OF THE MOVE IN they told us they were not ready for us and we had to wait. Just unbelievable. Things got better towards the ends as far as the fighting goes and the ladies in the office usually try to help once you get them on the phone but as a whole we are so disappointed in this experience.
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Property Manager Responded
April 20, 2019
Hello Brenda! We are sad to see that you did not have the smoothest move-out process. Each of us, as a team, do our best to provide the ultimate experience for our residents each day. The leasing agent you spoke to about the walk through unfortunately had a medical emergency and was gone for a month. She did not relay the message to us before she left. We spoke to Jenna and explained to her the charges. We also told her that it was necessary to return the keys to give us possession of the unit. We reviewed the charges again and they are correct. You were not charged for all blinds. We have an itemized list that we will go over with you if you would please give us a call. Thank you.
Max of 2.