WORST building ever
March 5, 2024 - Review from Apartments.com
Terrible management team. On the day that I moved in, they messed up the elevator schedule, and I had to wait for a long time before being able to use the elevator that I reserved two weeks ago. I hired a truck and three movers who were charging by the minute, yet the management was not at all helpful. Since I moved in, there has been noisy construction going on in the building every single day. Why scheduling such noisy constructions when you know that everyone is working at home due to the ...
pandemic? The construction starts at 8am every morning, and management team refuses to let me know when it will end.
PS. Since I moved in a month ago, the laundry room has been shut down three times for repairment, water has been shut down twice, and there has also been two internet outages. The current internet outage has lasted more than 30 hours and is still ongoing. Seriously, what the hell is wrong with this place???
Since I last wrote this review, my bedroom and bathroom got flooded 6 times, including one case where my ceiling literally fell off, no one ever fixed the issue despite my repeated complaints. An old laptop of mine got ruined due to this flooding, but the management team literally told me "this is to be expected for an apartment building" and refused to compensate me for this loss.
Something is ALWAYS broken in this building. Laundry room is down every other week, water gets shutdown every other week, elevator needs repairing every month, the gym got shut down for a whole month due to flooding. The garbage system also was out of service for weeks. Internet outage also frequent. Noisy construction happened in the building for months and the management team would not even announce a schedule. My deliveries get stolen regularly and the front desk does nothing about it, nor would they share with me the video footage.
Plus several members of the management team is both rude and incompetent. WORST building every, definitely avoid at all costs.
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Property Manager Responded
March 14, 2024
Hi Shaoda, thank you for your residency and feedback. We value our residents and their experiences, and we take every resident issue very seriously. We would like to discuss your concerns further, as what you stated is not up to our standards. Please feel free to reach out to me directly at
ResolutionTeam@habitat.com. Very sincerely, Jami Williamson - Regional Manager, Twin Towers Apartments.
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